> ## Documentation Index
> Fetch the complete documentation index at: https://docs.selleraim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Seller Aim FAQ: Plans, Billing, and Features Explained

> Answers to the most common questions about Seller Aim features, plans, billing, team accounts, marketplace support, and data accuracy.

This page covers the most frequently asked questions from Seller Aim users — from trial and billing details to how the extension works and what happens to your data. If you don't find what you're looking for here, our support team is always happy to help at [support@selleraim.com](mailto:support@selleraim.com).

***

<Accordion title="Is there a free trial?">
  Yes. Every new Seller Aim account includes a **14-day free trial** with no credit card required. During your trial you have full access to all features included in whichever plan you select when signing up — Starter, Pro, Business, or Business Plus. You can start analyzing products, running restriction checks, and using the browser extension from your very first session, with no limitations imposed beyond the normal feature set of your chosen plan.
</Accordion>

<Accordion title="Which Amazon marketplaces are supported?">
  Seller Aim currently supports the following Amazon marketplaces:

  * 🇺🇸 United States (amazon.com)
  * 🇬🇧 United Kingdom (amazon.co.uk)
  * 🇨🇦 Canada (amazon.ca)
  * 🇩🇪 Germany (amazon.de)
  * 🇫🇷 France (amazon.fr)
  * 🇪🇸 Spain (amazon.es)
  * 🇮🇹 Italy (amazon.it)

  You can switch between marketplaces with a single click from your account settings. All fee calculations, BSR data, and restriction checks will automatically reflect the selected marketplace.
</Accordion>

<Accordion title="Can my virtual assistants use Seller Aim without accessing my Seller Central?">
  Yes. Seller Aim's team account system lets you create sub-accounts for virtual assistants and team members that give them access to the full suite of research tools — product analysis, the browser extension, restriction checks, profit calculations, and more — without ever needing your Amazon Seller Central credentials.

  Each team member logs into their own Seller Aim account using their own email and password. They can do everything they need to do to support your sourcing operation without you sharing sensitive Amazon account access. See the [Team Accounts guide](/guides/team-accounts) for setup instructions.
</Accordion>

<Accordion title="How accurate is the profit calculator?">
  Seller Aim pulls Amazon fee data — including referral fees, FBA fulfillment fees, and storage fees — directly from Amazon's published fee schedules, and this data is updated on a regular basis to reflect Amazon's latest fee changes. This means the platform-side fee estimates are as accurate as Amazon's own documentation allows.

  Your **Cost of Goods (COG)** is entered manually by you, so the accuracy of your profit calculations depends on how precisely you enter your sourcing costs, inbound shipping, and any other expenses you include. We recommend entering your true landed cost per unit (including shipping and prep) to get the most realistic profitability estimate.
</Accordion>

<Accordion title="What is a 'lookup' and how are they counted?">
  A **lookup** is counted each time you analyze a product using the Seller Aim browser extension or web app. For example, opening the extension panel on an Amazon product page and loading the analysis counts as one lookup.

  A few things that do **not** count against your lookup allowance:

  * Viewing previously analyzed products in your saved history
  * Using the **Bulk Restriction Checker** — this tool uses a separate ASIN check allowance, not your product lookup pool
  * Navigating within the Seller Aim dashboard without triggering a new product analysis

  Your lookup count resets at the start of each billing cycle. You can track your current usage at any time in **Account Settings → Billing**.
</Accordion>

<Accordion title="Can I use Seller Aim on multiple computers?">
  Yes. Your Seller Aim account syncs across all of your devices. You can log into the web app from any browser and your saved products, settings, and data will be available wherever you are.

  The browser extension can be installed on multiple browsers and computers, subject to your plan's seat limits. Each seat can have the extension installed on more than one browser (for example, Chrome on your desktop and your laptop), as long as the user count within your account doesn't exceed your seat limit.
</Accordion>

<Accordion title="Does Seller Aim work on any website, or only Amazon?">
  Both — but with different levels of functionality depending on where you are.

  The **Side Panel View** works on any website. If you're browsing a wholesale supplier catalog, a retail website, or any other online store, you can open the Seller Aim side panel to manually search for a product and run an analysis.

  The **full product analysis features** — automatic data population, live fee estimates, BSR charts, restriction status, and Buy Box data — activate automatically when you're on an Amazon product page. This is where Seller Aim delivers the richest, most seamless experience.
</Accordion>

<Accordion title="What happens to my data if I cancel?">
  When you cancel your subscription, your account remains active and fully accessible until the end of your current billing period. After the period ends, your account is deactivated but your data — including saved products, purchase orders, supplier records, and settings — is **retained for 30 days**.

  If you resubscribe within that 30-day window, everything will be exactly as you left it. After 30 days, account data is permanently deleted and cannot be recovered.
</Accordion>

<Accordion title="Do you offer refunds?">
  Seller Aim does not offer refunds on subscription charges. Because the platform is subscription-based and all plans include a **14-day free trial**, we encourage all new users to take full advantage of the trial period to evaluate whether Seller Aim is the right fit before their first payment is processed.

  If you have a specific billing concern or believe a charge was made in error, please contact [support@selleraim.com](mailto:support@selleraim.com) and the team will review your case.
</Accordion>

<Accordion title="How do I get support?">
  There are two ways to reach the Seller Aim support team:

  * **Email:** [support@selleraim.com](mailto:support@selleraim.com) — ideal for detailed questions, billing matters, or anything that requires documentation
  * **In-app chat:** Click the chat icon in the bottom-right corner of your Seller Aim dashboard for real-time assistance

  **Business** and **Business Plus** plan subscribers receive **priority support**, meaning your tickets and chats are escalated ahead of the standard queue for faster response times. Business Plus customers also receive a **dedicated onboarding specialist** to help configure the platform for their specific workflow.
</Accordion>

<Accordion title="Are there discounts for annual billing?">
  Yes. Choosing annual billing saves you approximately **17%** compared to paying on a monthly basis — roughly the equivalent of two months free per year. The annual rate is charged as a single payment at the start of each billing year.

  You can switch from monthly to annual billing at any time in **Account Settings → Billing → Switch to Annual**. See the [Plans & Pricing page](/account/plans-pricing) for more details on billing options.
</Accordion>

<Accordion title="Can I upgrade or downgrade at any time?">
  Yes, you can change your plan at any time from **Account Settings → Billing**.

  * **Upgrades** take effect immediately. You'll be charged a prorated amount for the remainder of the current billing period at the new plan rate, and your new features and limits become available right away.
  * **Downgrades** are scheduled to take effect at the start of your next billing cycle. You continue enjoying your current plan's features until then, and all of your account data is preserved through the transition.
</Accordion>

***

<Note>
  For questions not answered here, don't hesitate to reach out to our support team at [support@selleraim.com](mailto:support@selleraim.com). We're here to help you get the most out of Seller Aim.
</Note>